Senior Multinational Claims Handler – Property & Casualty (P&C)

Madrid, Spain

XL Insurance Company SE (XLICSE), a wholly owned subsidiary within AXA XL, provides the core insurance platform for AXA XL, operating through an international network of branches, subsidiaries and third-party fronting partners.

What you’ll be DOING

What will your essential responsibilities include?

• You’ll be part of a multicultural team, managing proactively the performance of the Network Partners globally.
• Handle Claims’ approvals that are over the Network Partners’ authority.
• Collaborate closely with Claim Managers and Practice Leaders to optimize claims outcome, engage the right vendors for the case, and establish strategic plan with vendor, identify Large Losses and take all appropriate steps to achieve the best outcome for the client and AXA XL.
• Implement best practices and operational policies to improve efficiency and governance.
• Support Global Claims Function with the annual Network Partner risk assessments.
• When needed, participate in Network Partner surveys, virtual visits, and global Network Partner’s governance/engagement meetings.
• Support a client service-oriented culture by timely remediating service quality or operational issues across the organisation.
• Support and enhance an effective collaboration between the Network Partner hubs and the producing offices.
• Collaborate with a wide range of stakeholders, both within and outside of claims function.
• Where required, collaborate with relevant Network Partner Management Centre and MNS Global Functions for overall Network Partner relationship management.

What you will BRING

We’re looking for someone who has these abilities and skills:

• Experience handling a variety of Property & Casualty complex claims and large losses across multiple jurisdictions. Other LoB’s are appreciated.
• Excellent English skills, written and oral. Other languages will be a plus.
• Able to engage with multiple stakeholders demonstrating excellent communication skills.
• Communicate in a collaborative and client focused manner.
• Driven and results oriented, able to deliver against program milestones.
• Eagerness to learn, develop and grow within a professional claims team.
• Work effectively in a multicultural and complex environment.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.