Job Title:
External Identities Customer Engineer

Role type:

Advisory - architecture, consulting, and support to help customers drive solutions and resolutions

Skills Required:

• Active Directory & Microsoft Entra ID External Identity Management
• Broad knowledge of Microsoft Entra ID products with deep understanding of the following:
• Microsoft Entra ID External Identities, including:
• Microsoft Entra Business to Consumer (B2C) including custom policies
• Microsoft Entra Business to Business (B2B)
• Microsoft Entra for Customers
• Cross-Tenant Access Settings
• Cross-Tenant Access Synchronization
• Microsoft Entra ID P1

Optional Skills

• Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager
• Technical experience with hybrid infrastructures, architecture designs, and technology management.
• 8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
• Understanding of Microsoft’s Modern IT Architecture and Strategy
• Proven track record in successfully planning, deploying, operating, and optimizing cloud environments
• Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)
• Candidates must be able to work independently.
• Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
• Advanced Microsoft certifications are preferred.
• BA/BS (or higher) in Information Technology or equivalent experience
• Expert level of Microsoft enterprise software product offerings
• Demonstrated excellent customer service skills

Relevant Certifications:

SC-300 Identity and Access Administrator Associate