So many problems: opiniones de empleados con el puesto de Customer Service en The Container Store

1,0
8 feb 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

40% discount makes luxury curated product almost affordable $800 office chair? $200 litter box?

Desventajas

Management has lost focus of anything but $$$$$. Communication is non-existent. Hardware and software are archaic and struggling to keep up to pace, systems constantly go down and it’s just another day. Programs have been stripped so they can’t even track client contact cohesively, so communication needs to be documented in 3 places. Data cannot be compiled into reports. So why??

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5,0
22 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Friendly environment, prioritizes staff safety, and offers several benefits.

Desventajas

Various online training and creating various accounts just to use one main one.

1,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Everyone from director level on down in my department was great. Very collaborative. Gave you autonomy to do and try new things.

Desventajas

Where do I start…Sr. Leadership is TERRIBLE. I mean absolutely horrific. No direction and plans were changing at the drop of a dime after the BB&B “merger”. You could feel the shift in the culture, just NASTY attitudes and taking the employees for granted. The new CEO and the rest of Sr. level execs acted like everyone was just expendable workhorses. They touted reopening the headquarters cafe as some awesome benefit so they could bring people back to the office full time. If you’re going to be bullish and require everyone back, have some guts and just do it. But don’t act like a cafe is some life changing benefit to get everyone excited. Anyway, blind leading the blind. The merit increase or raises - non existent. No 401k match. Nothing positive because the company is so broke. The new store concept sounds a mess. Save yourself and don’t even apply, let alone accept an offer. Joel Bines is no longer the CEO. He was a great guy and I think he had great ideas. Marcus Lemonis is the new CEO and I would give him a thumbs down.

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