Ventajas
Foundation Principles is a good base. 75% of hires are Fantastic People & Hard Workers
Desventajas
After a few months, Foundation Principles fell apart except for Man in the Desert Selling. Only Kool-Aid drinkers will believe the store's value system for any length of time or are sitting in corporate offices in Texas; number crunchers who aren't in the trenches believe. 10 years ago, it was a thoughtful base to be founded on. Now, it's a hoax. The other principles just cannot work when driving staff to sell more and more. It's never enough. The only employees who aren't ragged (yet) are the ones who are new. They're the ones who are rating high on this site. Anyone there for over six months is worn out. Staffing enough to make percentages is not enough for consistent great customer service. It's unfortunate. They hire great people who can do great work but 2 people to handle a sales floor that size is impossible. The other staffers usually have their hands full doing their jobs without adequate assistance, sometimes very cautiously, to avoid injury. There's no support from management because they don't "see" what's happening. Then management wonders how numbers weren't met. If you're a retail lifer, this isn't news. But, if you think The Container Store is different, be wary.