Ventajas
Having trouble coming up with any pros right now. Decent products, solid secure company trying to get it's act together. Relative job security. Ricoh University offers first class courses.
Desventajas
Post merger with IKON it's still a mess. Two companies working in the same offices competing for the same customers (Ricoh did this with the Lanier merger too) is stressful for the reps and disrespectful towards the customers. People don't know what their account base is or will be so planning is impossible and a lot of work will go to waste. A textbook way to lose good people. Ricoh people in IKON dominated areas complain about favoritism. I worked for the IKON channel in an RBS dominated area (AVP and Regional VP are RBS guys) and the disrespect and abuse meted out to IKON reps is abhorrent. Reps have not been allowed to replace their own current install base and are expected to hand the business over to their RBS counterparts. Promotions all go to RBS insiders (without IKON people even informed of the positions). Find a new account and it is almost viewed as steaiing from the RBS people. Actual reps are fine, this is a failure at the structural and managerial level, both in the area and above. Message to Japan - mix up the reps from the two channels ASAP, perform territory consolidation and stop stressing out your front line. Other cons - Oracle, endless meetings, process over customers, billing issues and self important administrators. All a sales rep really wants to do is sell - the company needs to facilitate this, not hinder it.