New management is not something to like: opiniones de empleados con el puesto de Customer Service Representative en RDI

3,0
25 nov 2020
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The pay is great. Supervisors are nice.

Desventajas

Payroll lady is a nightmare

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Respuesta de RDI
5y
Thank you for sharing your feedback on your time here. We work hard to make sure the work environment is top-notch. Our culture is Earning, Learning, and Living Well. We are able to be successful with this by hiring the right people who also fit our culture. Employee development is a huge part of RDI which means every person is given every opportunity to advance. It’s interesting that you mention the length of the phone calls. All of our positions are data driven and meeting certain performance standards is a way to gauge individual and team success. Our ongoing training and coaching is in place to make sure everyone is hitting their goals. But we want every employee to be able to easily determine how they are performing within our organization.

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5,0
14 ene 2026
Empleado anónimo
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Very flexible, caring people. Honestly some of the best people I have ever met.

Desventajas

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

2,0
14 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Holiday pot lucks (with meat provided by RDI) Will pay for exercise/gym as long as you're willing to meet the requirements (otherwise you pay). Ok benefits Some projects offer remote work after probationary period, including equipment Sales jobs may pay higher than customer service and tech support Everyone is super nice to you in orientation+training (it doesn't last)

Desventajas

No attention to dietary restrictions for pot luck, causing some people to not be able to enjoy. Definite focus on unhealthy eating with most snacks, meals and beverages in the canteen being crap, and a culture that seems focused on being unhealthy, and enabling obesity. False sense of culture presented during training - real culture becomes obvious after. Claims of "family" style, interest in feedback, inclusiveness and so on largely false. Climate controlled by site director, and they're generally interested in minimizing the cost so you may be too hot/cold. Deceptive culture, two sets of rules - one for the clique of managers, supervisors (glorified team leads) and 'special' employees, the other for everyone else. I.E. Favoritism. You can feel it from the moment you get out of training. Lack of interest in actual feedback, coupled with defensiveness or attacks Dishonesty and some bullying by leadership Very strict rules about bathroom use time (20 min/day). If you have a medical excuse, you can get an exemption so you aren't written up, but you won't be paid for that time in excess of 20 min/day. You're given your supervisor and manager's phone numbers to contact outside of work but good luck getting a response every time you need to contact them! Pathetic training by people with no experience in that area, who are led by onsite directors with no experience in education, either, leaving you potentially ill-prepared for your job. Sub-par salaries, which they blame on the clients. Holidays and holiday pay depend on both RDI rules and client rules, not just RDI, so you may not get vacation pay for some holidays. Very stingy company shoveling money upwards to the C-suite while maybe people in lower positions get crap pay, and some of the people you promote end up giving too much of their personal time to you without proper compensation. I could go on and on....

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