Ventajas
To be honest, there does seem to be less drama in this department than others. As for an environment, one can come into work and then go home and leave it behind.
Desventajas
I think that a lot of Inside Sales employees are brought on board without a clear description of incentives and are promised that there are more ways of earning incentives that are being brought on in the near future (this is not the truth.) Commission can only be earned by earning more than $6,000.00 in Global and/or TL. And after that commission is only 2% There is only a small LTL bonus of around $80.00 for 3 months of consecutive $3,000.00 in revenue. One must also track your own commissions because the “system” has no way of tracking Inside Sale’s shipments for reasons of commission. And you are even warned from management that the “reports” are not accurate. It doesn’t seem reliable that a Sales Department cannot track your Sales. Another area of disappointment is that Inside Sales is pitted against Outside Sales right from the beginning. It is a shame that we had to fight against our own company. (On a side note, the Revenue for Inside Sales and Outside Sales is “fugded.” They use the same revenue from Inside Sales in the same reports for Outside Sales and visa versa. In other words, they count revenue twice and act like it’s separate revenue.) What is unprofessional is that it is preached to Inside Sales that our “work” will be defended and we will always get backed by our management to keep our revenue and commissions but in the end, Inside Sales management did Not have any say- multiple cases of revenue and shipments were taken away from Inside Sales and given to the Outside rep. There is almost 0% respect for the Inside Sales position. What is frustrating is that if that is the way the format was and is supposed to be, then that should be explained to Inside Sales- stop preaching that their/our work was going to be defended if it couldn’t be done. I would rather be told the truth because it is known that no system is perfect. But being overpromised and undelivered to leaves much to be desired and takes away the motivation to work because there is always the chance that not only are you going to have to work hard but you might have to work twice or thrice as hard to keep the revenue/commissions that you achieved. The system and the way that Inside Sales is represented is not going to produce success. I do not see the department lasting another 2-3 years without some major changes.