The environment among agents is mostly hostile. People are catty and will get mad if you try and transfer a call to them, they will fight over leads and just generally be rude. If someone is higher up, they feel they need to be catered to or respected just because. 85% of the managers are horrible people who are on a power trip, and don’t dare ask any questions, because every time you do you’ll be made to feel small by management or told you should already know that. Never mind if the customer needs to know right then, it’s more important to managers to be snarky than answer your question. They allow private group channels in Slack where managers have the freedom to treat you like crap and reply back to your questions in a smart tone nonstop, all day everyday. And you’re just trying to learn and work and service the customers. It’s impossible to enjoy working in an environment like that. In my eyes, managers are stressed to the max, as everyone is, bc all Kin cares about are sales sales sales. If you don’t meet it, you’re gone. On top of that, I asked off 3 days over a span of 4 months when my baby was sick, and I was lashed out against by my manager who said “this is a problem.” Even though I had PTO. Apparently it’s there for looks, bc those times that I took it, management told me straight up, like you don’t need to take off EVER if you can help it. If you’re a workaholic who loves high stress environment and enormous pressure from management (read: daily pings and DMs asking why you haven’t made a sell so far yet today, almost EVERYDAY—which btw makes it worse, and harder to sell), then you’d love this job. I have exceeded my sales goals, so I’ve done well, and yet, this is the truth of the environment here. I have several other coworkers who have had legit panic attacks from the stress and are looking elsewhere and are even willing to take a pay cut to get out of this place. I would not recommend it to a friend, or anyone I care about.
