Ventajas
Most offices are smaller which allows the employees to bond in a unique way... everyone pulls together to form a very tight knit team, and there is not a cut throat mentality. We all strive to present H&R Block in a positive light upholding the high standards of the company. Though the Client Service Professional position isn't as glamorous as that of a Tax Professional, it is still an intricate part of the company, as it is the front line of communication for all clients. If someone is an outgoing person who likes to start up conversations with complete strangers, this is a perfect position for them.
Desventajas
The only negative issue I have found with the company is poor planning when it comes to scheduling and regulating hours. My first year with Block was for the 2013 tax season. I was told I would be working a certain number of hours each week. My second month of employment, I was only able to work that number of hours because I filled in for the other CSPs in the office when they had to take time off. After the tax season, I was hired on at a year round office, two weeks into the position my hours where cut almost in half. After my first month during off season, my hours were reduced so greatly, that I had no choice but to seek employment elsewhere. This trend continued into the 2014 tax season. At one point I was informed by our office leader that all CSP hours were being cut... this required our office to use tax professionals to cover the front , which seems rather counterproductive. Thankfully my day job is only a couple of miles from the office I work in, if there had been much of a distance for me to drive, I would have had to consider the possibility of leaving the position as I would have been spending more in gas then what I was making per paycheck this past year.