Client Services Leader: opiniones de empleados con el puesto de Client Service Leader en H&R Block

3,0
20 abr 2015
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

This is a seasonal job - training beginning mid-December, weekly work mid-January to mid-April. The bonus plan is nice. The best pro are the wonderful professional Tax professionals that you manage.

Desventajas

Long hours. Sometimes difficult clients.

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5,0
28 mar 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great coworkers and enjoy helping clients

Desventajas

Long hours, especially at the end of tax season

3,0
23 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexible availability. Path for promotion is obvious and quantified.

Desventajas

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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