Not what it looks like: opiniones de empleados con el puesto de Technical Support Specialist en Concentrix

1,0
13 may 2015
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

"Flexibility" in rosters if you know how to do it and you're lucky enough. Location (heart of the CBD)

Desventajas

No room to work, not enough desks. Stress, no communication. Dirty computer screen, keyboard and mice (if working). No real ongoing training. Trainings are done online, by yourself between calls. FYI you have 7 seconds between 2 calls. No support or help when needed. Team Leaders (TL) or Quality Coaches (QC) are too busy laughing, eating, playing around than responding to your messages. Constant email/ping messages harassment when not into the right stats. Don't waste your time (like i did) asking for mentoring, extra training, face to face feedbacks... 2 months later i'm still waiting. Ask questions regarding policies and procedures, gets a different answer each time. So it's easy for you to do your job every day. The rate per hour is outrageous; i have never seen any Tech Support job under $20/h. Well now i have.

Echa un vistazo a otras opiniones sobre Concentrix.

5,0
3 jul 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Desventajas

- low PTO accruance per paycheck - haven't run into many cons yet

3,0
28 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The people and team leads are nice for where I work.

Desventajas

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

Ver opiniones por: Útil|Valoración|Fecha|Todo