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      eIRONclad Technology Solutions

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      Opiniones sobre eIRONclad Technology Solutions

      Don't Accept Until You Know What You Are Getting Into: opiniones de empleados con el puesto de IT Support Technician en eIRONclad Technology Solutions

      1,0
      16 oct 2018
      It support technician
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      You will have the opportunity to work on a large variety of technologies. If you can survive for a couple of years, you will be ready for anything.

      Desventajas

      No real on-call rotation - senior techs are always on-call. Very few documented procedures. You will receive next to no training. Unprofessional Management - Expect to be spoken to with profanity and aggressive language, as well as to be reprimanded (yelled at) in front of your peers. No specialization - technicians are expected to know everything and do everything regardless of skill level, and senior technicians are expected to take low level support calls while working on complex projects. High turnover rate. Toxic, Stressful environment - You will be constantly under pressure to meet deadlines on important projects, all while taking support calls and resolving service outages. Other technicians will be unwilling or unable to assist you.

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      Respuesta de eIRONclad Technology Solutions
      7y
      I want to thank you for taking the time to give us your feedback. I'm very disappointed to hear about some of your experiences. Please know that we are committed to creating a comfortable, collaborative and transparent environment for all our employees. Our open door policy encourages employees to offer any suggestions, ideas and address concerns within the company. We know that eIRONclad can be a fast paced environment that is focused on providing exemplary level of service to our clients. This may mean facilitating or expediting projects for our clients. In turn, techs are pulled or will momentarily pause their current workflow to assist with the day’s priorities. Our fast pace nature and client focused approach isn’t always the right environment for every individual. Thank you again for the feedback, it helps us make eIRONclad a better place. Best of luck in your future endeavors!

      Echa un vistazo a otras opiniones sobre eIRONclad Technology Solutions.

      5,0
      27 oct 2022
      Systems administrator
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      WFH Good Healthcare Plan Good Documentation Agreeable & Reasonable CEO

      Desventajas

      High Turnover Poor middle management Lots of overtime for all IT personnel

      1,0
      21 oct 2015
      Manager
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      Good company to get hands-on experience on many different desktop technologies.

      Desventajas

      This is the most disorganized company I have ever worked for. I am not sure how they have survived for almost 14 years. They only have one long-timer Systems Engineer that knows what is going on. The company has been struggling to find the right Systems Engineer to do desktop work 99% of the time. They have hired and let go at least 4 technicians within 4 months, including me. My humble opinion on why experienced Systems Engineers don't succeed at eironclad is this: They provide no formal training. New engineers must annoy old-timer engineer for direction. They have no written documentation describing what services, policies, procedures/processes are provided to customers. Or if they do have this information, it is not shared with technicians. New technicians are not provided with credentials required to perform the job, thus delaying work until old-timer engineer performs a function that could have been done easily.

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