Great Place to work: opiniones de empleados con el puesto de Technical Support L2 en WP Engine

4,0
29 oct 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

- C level and Management are very transparent about changes and what is and is not working in the company. - Safe place to work for minorities (POC, Women, LGBTQ folks) and inclusive of people without degrees/higher education. - Genuinely feels like lower tier roles in the company are treated with equality and respect from higher tier roles in the company. - Fair entry level salary - Opportunities for growth - Lots of incentives/ good benefits

Desventajas

- Salary could be better overall - Lots of changes to adjust to constantly, since the company is undergoing a growth period. - While growth and role changes are accessible, they are not very seamless or transitional, so they can feel out of reach.

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Respuesta de WP Engine
1y
We appreciate you taking the time to leave such a thoughtful review! It's wonderful to hear you're having such a positive experience and feeling like it's been respectful and equitable no matter the position someone might have here at WP Engine. We place a lot of emphasis on our DEI efforts as well as having transparent leadership to ensure everyone feels a sense of belonging and purpose, so we're glad to hear that's being felt. In regards to pay, WP Engine's compensation philosophy is to pay competitive to market based on cost of talent vs cost of living. We utilize salary surveys to review our salary ranges on an annual basis and then conduct an annual salary planning review for merit-based increases. We definitely want to ensure everyone feels like they have access to growth and development opportunities here, so we'd love to hear more about this. If you're comfortable doing so, we'd encourage you to reach out to your EE Business Partner or anybody on the Employee Experience Team so we can better understand this concern and work to address it. Thank you again for leaving a review and sharing your experience, we're so glad you're here with us!

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5,0
20 ene 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Desventajas

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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Respuesta de WP Engine
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4,0
23 abr 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

-Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

Desventajas

-Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

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Respuesta de WP Engine
1mo
Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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