Customer Success is a Laughable Term at Vbrick: opiniones de empleados con el puesto de Customer Success Manager en VBrick Systems

1,0
3 mar 2019
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Decent Coffee and Snacks-- But you're gonna need them, because everyday is a bloodbath!

Desventajas

-Of our hundreds of active customers, I can count on one hand the number that will 100% renew their Vbrick licenses -Vbrick Customer support makes the Dell Support team in India seem like the Spa at the Four Seasons! They are fine as long as you do not mind long delays and being told you are wrong. Vbrick Product Team-- What exactly do you do here? There hasn't been any innovation in years, and our competitors have blown past us (MediaPlatform, Kaltura) The Distribute Media Engine-- the local video caching in essence is very cumbersome. Big clients do not want to buld out servers and VM environments. This methodology is flawed and dated. The Cisco Relationship: Vbrick prides itself on this. The truth is that Vbrick has lost it's luster-- we couldn't even get Vbrick to work FOR Cisco. Cisco will expand WebEx and adios to the golden goose.

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5,0
16 ago 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

nice coworkers and HR is great

Desventajas

seemingly high turnover and little guidance

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Respuesta de VBrick Systems
9mo
Thank you for taking the time to leave a review. We are so glad you enjoyed your coworkers and hopefully found our employees to all be friendly and helpful. We have a solid program in place for Internships to ensure our Interns have a close relationship with either their mentor or manager. We will revisit this to make sure all interns have guidance and resources readily available. Thank you!
5,0
19 abr 2024
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

WFH, exciting cutting edge technology with a sophisticated and diverse client base

Desventajas

there was a lot of turnover on the sales team and at the senior level

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