Ventajas
It looked like other departments were pretty nice but seeing the other reviews I'm not sure now. Medical benefits are nice but not worth the cons
Desventajas
You are there to take calls and they will micromanage your availability. They promote you will learn "cloud things" This is a lie. No skill building opportunities. You are expected to withhold your breaks and forego lunches to stay available. Coworkers would tell me they couldn't remember last time they took lunch (30 mins) Trainer told me to never plan anything after my end time as they usually stay on late and was chastised when I told them this was unacceptable. We were 'coaxed' to work from 8-8 M-F and pick up hours over the weekend Witnessed the top call-taker immediately termed. Reason, employee civilly told an irate caller who was verbally assaulting them that they weren't a punching bag and to call back when they cooled off. Help from other coworkers is minimal and usually served with attitude. The department is full of people who have been promoted but are waiting on their replacements. You will be in this position for a very, very long time. Was there to see eleven people hired and all quit/termed within six months. I dreaded logging in every day.