Ventajas
RSU's upon joining, although I hear new staff no longer recieve them. Good service desk product.
Desventajas
To be frank, do NOT join ServiceNow if you: 1. Want a long term career where you move up through the ranks based on merit. 2. Expect a payrise within 3-4 years of tenure. 3. Expect clarity on metrics that clearly outline what you need to do, to be successful and subsequently promoted. The team has a select and small group of so called star performers who by virtue of their relationship with senior management receive benefits and regular promotions. It's sad to see the grafters including myself being regularly overlooked. This is the bulk opinion of a lot of peers. Management do nothing to encourage the more senior guys to assist the new hires during their onboarding. It's very much a them and us culture. Our HR department churns staff like crazy and it's a maze to channel feedback to them.