Slaves serving ladies and gentlemen.: opiniones de empleados con el puesto de Guest Services en Ritz-Carlton

1,0
15 ago 2013
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Looks great on resume if you are in hospitality industry or customer service. Great tips if you are working hourly tip jobs.

Desventajas

No diversity (prefers caucasians) If you're good looking or pretty you got the job. Intelligence or degree does not matter as long as you look good and have good body. Poor.. I mean really poor management. Managers don't do anything but check female employees out and verbally harrase them. No work and personal life balance (married to your job) Scheduling sucks real bad. Have done back to back for a week. No support from management. Favortism Only promotes the people they hang at the bar with. Management and male employees degrade female employees and disrespects them. Guest treats associates like slaves. Does not live by the "credo" card.

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5,0
20 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Desventajas

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

3,0
1 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Free meal, good pay, friendly

Desventajas

General manager does not understand the whole situation before criticizing

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