The Ritz-Carlton, St. Louis: opiniones de empleados con el puesto de Empleado anónimo en Ritz-Carlton

1,0
29 jul 2019
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Beautiful surroundings. The guests, for the most part, are lovely and great to know. Complimentary food and beverage during a shift. Complimentary parking. Some really great employees who are hardworking, authentic and not caught up in the drama.

Desventajas

Very poor culture. Departments work in silos with zero collaboration. Crossover teamwork, leadership, opinions or ideas are taken as a threat instead of welcomed and entertained. Some of the most unprofessional and rude employees reside in human resources - of all places. There are double standards galore and age discrimination taking place. The problems are not with the individual contributors (the worker-bees who do everything) but with supervisors and management. Such a shame.

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5,0
20 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Desventajas

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

3,0
1 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Free meal, good pay, friendly

Desventajas

General manager does not understand the whole situation before criticizing

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