Management cares - but leadership is just looking to sell: opiniones de empleados con el puesto de Customer Success Manager (CSM) en Rithum

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Upward movement career-wise can be a challenge

The company has talented employees and some strong legacy teams. There are opportunities to learn quickly, especially in ecommerce and retail media, and many coworkers are collaborative and supportive despite ongoing challenges.

The culture has significantly declined under newer leadership. There is a growing disconnect between executive expectations and the realities of team workloads, resulting in burnout, high turnover, and low morale. Employees are often expected to absorb additional responsibilities without meaningful support, compensation adjustments, or clear direction.