Solid: opiniones de empleados con el puesto de Technical Support Specialist en Reputation

4,0
21 nov 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

One of the better workplaces I've been in for years.

Desventajas

There have been a number of layoffs

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Respuesta de Reputation
1y
Thank you for sharing your experience. It’s heartening to hear that you consider this one of the better workplaces you’ve been a part of in years, that truly means a lot to us. We appreciate your dedication through organizational changes, we understand that this can be challenging. Please know that we’re focused on building a stable and supportive environment, and we deeply appreciate your efforts to contribute to our success. Thank you for being a valued member of the team. Looking forward to continuing to strive toward great things!

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5,0
7 nov 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great management, lots of resources to ensure success in your role.

Desventajas

It can be difficult for cross-department collaboration with everyone being in different time zones.

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Respuesta de Reputation
2d
Thanks for the review! Cross-functional collaboration across time zones is a real challenge these days. We are hoping that the flexibility of our remote & hybrid environment and clarification of ‘core working hours’ will help support even greater collaboration across teams. If you need any help navigating through this, please work with your Manager or HR Business Partner.
2,0
13 may 2026
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Desventajas

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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