Big things coming up!: opiniones de empleados con el puesto de Customer Success Manager en Reputation

5,0
16 sept 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

Desventajas

You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

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5,0
7 nov 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great management, lots of resources to ensure success in your role.

Desventajas

It can be difficult for cross-department collaboration with everyone being in different time zones.

2,0
13 may 2026
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Desventajas

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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