Ventajas
Flexible time off Remote roles If you work in support, the summer season is very slow, which is nice. Match 401k at 6% Colleagues were supportive and down to earth
Desventajas
Renaissance keeps acquiring new products, then they lay off a ton of workers and expect inexperienced managers to manage multiple new products and direct reports. Leadership is unorganized. They have had mass layoffs every quarter (not performance based) in the name of "restructuring", the amount of change was overwhelming and impossible to keep up with. Little room for career development as the field is highly competitive. Working in the support department was the worst, every single support worker (agent, manager, director, VP) is disposable. Lots of turnover/layoffs in this department. The company described the support department as an "expense" rather than an "asset' even though the company constantly claims how important the support department is for being the "first line of defense" and reiterating that "all roads lead to support". Benefits were expensive. CSMs were inconsistent. Many CSMs were not collaborative problem solvers when it came to customer concerns. Renaissance quietly removed DEI initiatives for US employees in response to the Trump administration, DEI still exists for UK employees. Back to school season is too busy, there are never enough agents or staff to support the demand of the districts. Many people burn out (cry, get sick, leave) during the BTS season.
