Ventajas
Most staff below management level are exceptionally talented - Service staff, projects staff and client relation staff were normally very talented with a wealth of experience, You can learn much from these people and your peers were always willing to help. Varied experience on a wide range of systems (Mostly Windows) - RockIT pretty much support anything that plugged into a wall, Which meant that even though you didn't get any training on how these things worked and the clients thought you were experts you do get to dabble with some interesting equipment. Quick progression to other departments (Due to high staff turnover) Staff can fairly easily move from the service team (Should they want to) this means that escaping from the service team is an option providing you put in the effort.
Desventajas
I worked for RockIT and whilst I left and wanted to say something on this page I refrained from doing so until I felt that I could objectively talk about my time there. I checked the site a couple of days ago and I noticed that one person left a negative review which accurately reflects the life in RockIT that I saw and the following 5-6 reviews were then all posted on the same day with Glowing 5 star's. When you look at the reviews its clear that someones noticed the negative review and a couple days later asked people to write positive reviews... the 14th of March was a good day for RockIT employees it would seem? This is just another side of the desperate attempt to cover the companies image when things don't quite go their way. Sadly this now means anyone reading the reviews can't trust the positive reviews because whether this is a reflection of their actual experience or simply the staff being asked to post positive reviews (which is probably pressure from above) it now only further displays that nothing means more to the company than its image. Its certainly a good way to make people who read this page ask questions. Cons? Very high staff turnover due to working environment - The experienced tend to leave quickly as they know what other jobs can be like, The inexperienced stick because it becomes normality (Myself included) or they become friends with peers and all want to work together to help each other make life better in the company. Little to No Training - In the team that I joined (Service) there was little to no training provided. Thats everything from technical training to systems the company supports (Or claims to) to simply how to use internal systems for the staff. The alternative to training was the internal system they used (internal development or IDEV) to highlight errors in peoples performance, claims that they would provide 'training' off the back of these highlighted errors was false and training was rarely ever provided and training that was provided was very informal with little to no documentation to support it. These would go on your record and a single mistake in a quarter would remove you from the running from any possible benefit that may have come your way. High Stress - The stress levels are unlike any job I've ever worked at, We were regularly asked to perform the impossible (or near to) and when you were unable to achieve this standard you were put on performance management. Sickness/Sick Days due to stress was something I saw often and staff even left signing off due to stress. The SLA's sold to clients were unrealistic in a number of cases and worsened considering staffing levels and distance from the business. Rules were placed on staff like 'If the client calls for you and your not on the phone you HAVE to take the call' That actually sounds like a very positive move until you realise that you receive multiple calls per hour meaning that your spending about 5 minutes on every ticket and can never truly focus on providing a good service to the clients your dealing with. Management - Management at most levels bordered on the pointless, Don't expect your manager to have your back. When the CEO wants answers they shrink and throw you to the wolves but don't worry because in a few days they'll praise you and it'll make you feel all warm and fuzzy again.