RAC: The best job I've ever had, though not without flaws

5,0

24 abr 2026

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Aprobación del CEO

Perspectiva de la empresa

Ventajas

Great autonomy within the team Really open communication between colleagues and management Very approachable people Okay pay and potential for good bonuses Friendly and competent colleagues on the whole Challenging and varied work Lots of room to personally develop skills and abilities which are very transferable and lead to more opportunities Lots of room to step up and take ownership of tasks or cases, again great for CV/experience Management truly listens to feedback about everything from ways of working to communication to how products are designed, meaning you can have a real impact on a business with millions of customers - experience you wouldn't get elsewhere Lots of social events (albeit not company paid) within team Christmas meal contribution by the company Stock granted to employees so will get a payout if the company is sold Average amounts of holiday Paid breaks through the day for tea/a snack, 30 mins per day for full time workers Free fruits and snacks in the office sometimes Great canteen Only 2 office days per week once trained, plenty of work from home Flexible working requests fairly considered Management have actually increased our pay before after reviewing the benchmarking, which was really nice

Desventajas

Phone calls from certain types of client can be challenging - though management have your back if you need a break or to end a call Work can be complex compared to similar roles at other businesses - though this is excellent for development Work loads can feel a lot at busy times, even when we're well within our deadlines things can easily slip There can be changes that come down from on high that the team and manager can do little about, but these are few and far between usually Some training materials are lacking and training can feel like too much of one method but not enough of another Company could be more generous with things like Christmas meals, team or department events, etc Recruitment internally rarely highlighted - have to go looking yourself if you want to seek out other opportunities internally Lots of emphasis on business about the main work (recoveries) meaning there's little appreciation for other work functions, and other work can be stopped for a time if there's an emergency in the breakdown team.

Respuesta de RAC

1mo

Thank you for such a thoughtful and detailed review, it means a lot to hear that this is the best role you’ve had. We’re really pleased on all the positives you've listed out here - creating an environment where people can take ownership, build transferable skills, and genuinely influence how we work is something we actively strive for, so it’s great to see this recognised. We also appreciate your balanced and honest reflections on the challenges. Calls with complex cases and demanding customers, busy periods, and evolving priorities can all be part of working in a business of this scale. It’s reassuring to hear that you feel supported when those moments arise, and your comments around training, recognition of wider contributions, and internal visibility of opportunities are all valuable as we continue to improve. Thank you again for taking the time to share both the positives and areas to keep working on, feedback like this genuinely helps shape how we grow and do better for our people.

RAC

The best job I've ever had, though not without flaws: opiniones de empleados con el puesto de Claims Handler en RAC

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