Disappointing Experience After Contingent Offer: opiniones de empleados con el puesto de Customer Service Representative en Progressive Insurance

2,0
6 may 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Unfortunately, I can't identify any positives based on my experience.

Desventajas

The process started off promising—interviews were smooth, and the recruiting team seemed friendly and helpful. I received a contingent offer and was genuinely excited to move forward. But after that, everything changed. Over a month went by with zero communication. I had to follow up myself, and my first email to the recruiter was ignored. When I finally received a response, I got two completely different explanations for the delay: one claimed they were still waiting on my background check (which had already been completed), and the other blamed a system transition. The lack of transparency, follow-through, and professionalism was frustrating and disheartening. It's especially ironic that the core values and expectations Progressive holds for its employees—clear communication, accountability, and reliability—were completely missing from their own process. Ultimately, this experience made me question the company’s internal organization and culture, and I decided not to proceed with the position. This entire situation unfolded over a stretch of nearly two months, turning what should’ve been a smooth transition into a frustrating and avoidable experience.

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5,0
30 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
4 jul 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Desventajas

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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