It's fast-paced and lots of work, but worth the pay!: opiniones de empleados con el puesto de Claims Adjuster en Progressive Insurance

3,0
12 abr 2023
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

-Helpful team and managers -If you begin as a trainee, you'll get all of the help you'll need for the first 1-3 months. You have to pay attention though because it's a lot of information to consume. -The pay is great, especially when you have little to no experience. You'll start at around $50k+ -Benefits are great too! I was able to get a major surgery with my insurance. -Weekends off -Fixed 9-5 schedule -Managers do not micro-manage. They also work on claims so they don't have time to harass you. -The team/manager will do everything they can to help you get caught up, if you need it. -Really hard to get fired -Great bi-annual gainshare bonus. -Most customers are pretty patient and kind considering the circumstances.

Desventajas

-Very easy to fall behind. -Rotating Saturdays, every 6-8 weeks. -Meetings, meetings, and lots of meetings (depending on your team) -Some customers will harass you regarding their insurance, and vehicles because they failed to keep their policy paid or they didn't listen the first time you carefully explained everything-- do not let this discourage or stress you out.

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5,0
30 jun 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5,0
22 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Desventajas

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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