Ventajas
Progressive does an amazing job offering benefits to it's employees and providing the best experience in that regard. The pay is okay for what you do. The on-boarding program is fantastic. It is tough to beat having an insurance company that not only trains you, but also pays for your licensing. Work/life balance is awesome.
Desventajas
The work can obviously become quite monotonous. Not to mention you are trying to help customers who don't always help you help them. The assist supervisors are quite unhelpful at a particular location, so sometimes you have to call several times before you get help. They lead you to believe that there is opportunity for quick growth, however that is far from the truth unless you know what shoulders to rub.