Avoid at all costs: opiniones de empleados con el puesto de Claims Representative en Progressive Insurance

1,0
25 ene 2015
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

You can expect at least a cost of living increase year over year. The company offers gainsharing with all employees at different levels which provides a nice end-of-year bonus in profitable years. Most of the non-management employees I worked with were great people and many of them became good friends of mine.

Desventajas

The politics at Progressive are as bad as I've ever seen or read about anywhere. Workloads are unreasonable, pay is below industry average and the company has a track record for unethical behavior including using private detectives to infiltrate a church group to spy on a couple suing the company in back in 2007 (don't believe me, just Google it). There were constantly changing standards for how claims should be handled and very poor communication of those changes down from the corporate to regional to local levels. If you're willing to brown-nose and get in good with the right people, you'll be set. If not, you're in trouble.

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5,0
12 abr 2026
Empleado anónimo
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Progressive offers a lot of growth opportunities

Desventajas

Leadership alignment and business priorities consistently changing

5,0
22 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Desventajas

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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