Great environment... Very flexible: opiniones de empleados con el puesto de Customer Service Representative en Progressive Insurance

4,0
4 ago 2014
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Gain share bonuses, ability to shift/alter your schedule the same day, you have a lot of control over your scheduling, fun environment, tolerant culture, lots of events for the employees, monetary bonuses for your performance

Desventajas

You will not advance far without having your degree, hours/shifts offered are limited...also company is moving towards a performance based schedule bid system, must work mandatory 8 holiday hours per year, limited employment options without a degree regardless of your past work experience, customer service position is also "soft sales" meaning you are required to make certain offers to the customer (part of your metrics)

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5,0
30 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Desventajas

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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