Great company and benefits! Excellent training offered.. employed with company 5+ years.: opiniones de empleados con el puesto de Customer Service Representative en Progressive Insurance

4,0
3 ago 2014
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

Desventajas

high call volume can be draining at times but one "adjusts".

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Respuesta de Progressive Insurance
11y
Thanks for adding your comments. We understand that working in a call center environment is not for everyone, and are glad it’s been a good experience for you. –KH, Recruiting

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5,0
30 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Desventajas

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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