Worst experience of my life!: opiniones de empleados con el puesto de Customer Service/Retention en Progressive Insurance

1,0
30 abr 2012
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Medical Center on site (youll need it!) Fitness center on site paid training you get your own cubicle safe place to work

Desventajas

Web based training s a JOKE! They promise the stars and the sky when they first hire you in regards to time off/schedule/open door policy but its all a load of BS! Managers are clueless and arrogant! Nothing but negative reinforcement! Learn by making mistakes and then get reprimanded / written up for sed mistakes! I saw people graduated due to the fact that the trainer didnt want to deal with them any more! Trainers sit around and gossip about students and talk smack about them openly (Ive witnessed) Dont EVER rock the boat! They WILL get rid of you. Their guidelines are vague and contradict each other and be prepared to get mixed messages of what to do from coaches and supervisors! I had 5 different coaches and every time I got a new one, they had completely different issues than the one before! Its like being back in high school! Clicky as all all helck! When I was first hired, I thought I won the lottery. After a few months i developed a twitch, had anxiety attacks and dreaded coming into work EVERY DAY! Another corporate wolf in progressive sheeps clothing!

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5,0
30 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Strong Leadership Consistent Strategy People Oriented Culture

Desventajas

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 jul 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Desventajas

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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