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      Progressive Insurance

      Empresa activa

      Opiniones sobre Progressive Insurance

      A bad place to be unless you're in the right department: opiniones de empleados con el puesto de Claims Customer Service Representative en Progressive Insurance

      1,0
      5 abr 2016
      Claims customer service representative
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      I can't think of any. There was no support, and if anyone was having any trouble then they'd have meetings and any requests for the authority to complete duties would be ignored.

      Desventajas

      Schedules are a nightmare, too many customers to be able to serve anyone well, metrics that were written by an analytics department that has no knowledge of actual practices or customer service, and management doesn't care. If you miss one phone call then you're out, and they try to fire everyone before bonus season that isn't in advertising or analytics. One cannot help but feel bad for customers who are clearly taken advantage of when the company is called on to complete its side of the agreement. Plus, the Flo cult is really frightening.

      Echa un vistazo a otras opiniones sobre Progressive Insurance.

      5,0
      30 jun 2026
      Senior product manager
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      Strong Leadership Consistent Strategy People Oriented Culture

      Desventajas

      Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

      2,0
      4 jul 2026
      Consumer resolution department
      Recomendar
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Desventajas

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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      Búsquedas relacionadas: Ofertas de empleos en Progressive Insurance | Sueldos en Progressive Insurance | Beneficios en Progressive Insurance | Entrevistas de Progressive Insurance
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