Company: opiniones de empleados con el puesto de Customer Service Representative en Onecom

Some departments allow you to work from home. Clean, modern offices. Snacks provided. Can be a temporary starting point if you're early in your career. Some genuinely nice people.

Fire and Rehire Mentality: I watched countless people come and go. This ranged from starter positions to senior staff who've poured years into the company. Nobody was safe, creating a sense of fear amongst staff. Horrendously Fake and Catty Energy: This is noticeable from day one. The atmosphere is genuinely horrible and gossiping is rampant. Cliques are formed, leading to borderline bullying - regardless of gender and age. Extreme Testing: From the start you will have to consistently prove yourself. You will receive little to no training, however. Goal posts will shift whether you like it or not. Awful Management: Hierarchy is there purely to establish dominance. Managers will make mistakes and blame others, then completely forget and believe their own lies. Virtue signalling is common. Company Hated By Customers and Staff: Onecom has multiple hate groups established by customers, with many being unsatisfied with the level of service. Complaints and negative feedback are overwhelming. 90% of staff look burned out. Many Genuinely Awful People: Many staff have zero humility or self-awareness. Kindness is seen as a weakness. No team-spirit. It appears that the staff that last are the ones who behave this way. Cold and Rude HR Department: Even though you're bombarded with mental health services when you start, the HR department have zero interest in anyone. You are seen as a number.

next to the train station

The coms is a tiered system, so if you are nowhere near your first tier, you won't earn any commission. They expect you to hit 100+ calls a day and 100 minutes of talk time. You can clearly see a divide of favouritism among the staff. During the first covid lockdown, we worked from home, and I had a phone call in June saying that my job was safe. I then moved home during the lockdown and got a dog, and a week after moving and getting a dog, I was fired. There was no remorse; it was actually done brutally as they waited until 4 pm that day and just whacked a few of us in a Teams call, and basically said, " You're fired and return the laptops asap, then ended the meeting.