Training : opiniones de empleados con el puesto de Customer Service Representative en NexRep

Flexible Schedule, Remote, and Awesome People.

The pay depending on the gig you get, no benefits because you're an Independent Contractor.

1. Everything is scripted 2. You get to pick your own hours. I will update this review after a few more weeks in production.

The agent stated the training was going to be from 10 AM–3 PM EST. You get one 15-minute break, and on top of that, you have a crap load of homework. I timed myself on it, and it took me nearly 2.5 additional hours today to complete it, resulting in an unpaid workday of 7–8 hours when you think about it. I’m only on day two of the training, and I don’t know if this practice is even legal, considering I’m practically working 8 hours for free. I will definitely be doing some more investigating. Update: I finally made it to supported production. Let me just tell you, the pay, if it averages out to be at least $10 an hour, is a complete SCAM. For example, you have to choose 6 commits for supported production, which are 30 minutes each, equaling 3 hours. I wasn’t getting many calls, and apparently they say that is normal for new agents, which doesn’t make sense because if I’m not on the phone, I’m not getting paid. Anywho, my talk time was 66 minutes at $0.25 cents a minute. That’s a whopping $16.50 for 3 hours, which gives you $5.50 an hour. Yeah, this company is not in compliance with fair labor laws. I’m just staying a bit longer to document this and report it.