UK Team was great people to work with.: opiniones de empleados con el puesto de Customer Support Agent en KatKin

- great product - still lots of great people within the company

- such a toxic work environment! One founder in particular expects the whole company to give up their evenings and weekends to work overtime (with no extra pay) because they constantly make bad business decisions and expect EVERYONE else to pick up the slack. - Love to find someone to blame for their bad leadership and then build a case against them to fire them. - Supposedly care about their customers but always talk about how to make it harder for them to cancel subscriptions or cheat their way to the top. - Often put meetings in at 5:30pm on a Friday so that you end up working past 6pm on a Friday - Severe favouritism leads to 90% of the employees feeling demotivated, stressed and under constant pressure to meet unrealistic expectations - No career progression plan and if you do ask for it, you’ll probably get told to focus on your own role and working towards the companies KPI’s before considering a promotion - told if you can’t hack it then they don’t want you anyway - if you’re okay with working somewhere that acts like this work is literally life or death and under constant threat of being fired, then go for it! If you want any remnants of a work life balance and like your mental health, then avoid at all costs

Pet friendly office. Decent learning budget if you use it.

Founders are total narcissists. One CEO in particular micromanages employees within an inch of their lives, to the point of insisting that everybody uses the same acronyms. Forces employees to join long, pointless meetings without any clear goal, where the most minute of details is discussed constantly. Then turns around and wonders why people aren’t productive and makes them take the fall for bad business decisions. Culture is rotten to the core — as a company it claims to put customers first. Couldn’t be further from the truth — decisions like making it hard for people to cancel their subscription, by phoning up, are regularly discussed. History of hiring and promoting people who are great at posturing, with near to zero experience of working at e commerce companies. If you have any amount of self esteem and want career progression, avoid this place.