There is no real training to assist members but yet this is suppose to be a "Member first" environment. Training consist of a few short videos that provide general basic information. Unable to really assist members with their claims questions because everytime you go to the system the claim data is unavailable. It is hard to find resources. Everything is a job aid that is already confusing to read. If you do not have thorough health insurance background do not apply for this position because you will literally be thrown out to the wolves and will have to ask questions and get assistance on literally every call/chat because you were not trained properly. Oh and lets not forget about the CONSTANT changes that are not communicated properly. To have agents help members with something as complex as their health insurance and not even adequately train them is ridiculous. So expect your job to be difficult and stressful.
