I would not recommed this workplace. They prioritise revenue generation over patient health & staff health.: opiniones de empleados con el puesto de Contact Centre Agent en I-MED Radiology Network

1,0
8 oct 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Salary Vibrant, newly set up contact centre premises Good staff ammenities: on-site snack market to purchase snacks (chocolates, chips etc.) and drinks (soft drinks, juices etc.) from. Nespresso Coffee Machine/s (coffee capsules provided)

Desventajas

Inhumane slavery kind of working conditions, where staff & patient well-being is placed secondary to revenue generation. Any complaints by a staff member about the terrible working conditions, are responded to harshly by management. They will try everything (including making false alligations on you) to get you out of the workplace immediately, before other staff (your colleagues) join in to complain about the workconditions & workpractices. Mafia / gangster style intimidation tactics applied by contact centre management to staff (contact centre agents) to keep them terrified. It felt like working in a third world country where workers are exploited by employers. This is the first large business / employer that I have come across in Australia, that engages in a third-world country type of employee exploitation. All this while it collects over a billion dollars in revenue each year from Medicare (our tax money).

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4,0
29 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Opportunity to do overtime, training opportunities

Desventajas

Higher management can be poor

2,0
7 mar 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

You get to train with some nice people Coworkers are nice

Desventajas

Unrealistic KPIs - monitored to the minute Team leads not doing any work Micro-managing Can't take a break in between calls before the nagging starts Team leads can meet their KPIs because they're doing the easy part Acting like they care but don't All talk and no action

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