Happy to be gone--never plan on going back: opiniones de empleados con el puesto de Member Services Representative en HealthPartners

1,0
9 dic 2014
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

I cannot think of one good thing about working at this company. Everybody that works here has definitely 'drank' the kool-aid. This company may offer ridiculously good benefits, but it will just suck the soul right out of you.

Desventajas

Working in Member Services was the worst choice I ever made. Member Services has the worst practice for allowing people time off. If you're new, don't plan on being able to use your PTO for at least a year. Even appointment time is hard to come by, which is only a 2 hour slot, and then you have to 'make-up' your time. The rules and structure of this department are ridiculous. You are schedule 1-15 minute break and a 30 minute lunch. I'm pretty sure this isn't legal since if you're hourly you are supposed to have 2-15 minute breaks. If you are taking too much time working on 'pending' work, they will tell you to stop and get on the phones. While the benefits are decent, I would never stay here. They don't seem to really value their employees that much.

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5,0
21 dic 2025
Empleado anónimo
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Ample opportunities for professional growth

Desventajas

N/A, my experience was very positive

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Respuesta de HealthPartners
4mo
We appreciate you taking the time to write a review. Thanks for the great feedback!
2,0
28 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great managers and teams Decent pay Good benefits

Desventajas

Upper management is too busy on the numbers and does not focus on our capabilities (without being in 10 places at once) which is causing burn out with lower level employees. They worry so much about how much more and faster their workers can work without actually working with us and asking what is wrong from our point of view. They recently changed our benefits. PTO is not a given bank anymore and what was once a separate bank for Holiday and Dr. Time, it's now all PTO accrual and using only PTO for all three - this really messed up people's plans. 401k match was decreased this year by an overall .5%.

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