Ridiculous Expectations: opiniones de empleados con el puesto de CSP - Client Service Professional en H&R Block

1,0
11 sept 2023
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

The only reason I stayed and didn't find a new job was cause I had a great direct boss that I knew before her or I joined the company.

Desventajas

- I was compensated $10 an HOUR. And they originally wanted to give me $9 but my boss talked them into a dollar higher. Absolutely laughable but I was desperate. -Early mornings and late evenings to accommodate the clients possible work day hours. -Required to work weekends during tax season. -Rarely had relief if you fell sick or needed a day off for any reason. -Not enough training. -I was expected to organize other employees mess of records. -Lunch breaks weren't really a thing. -I repeatedly got talked down to by clients as if I somehow represented the IRS. - I wasn't paid any hazard pay for working as an "essential financial entity " that was required to be open during lockdown. -I was expected to open /close back to back even after late nights. No flexibility.

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5,0
8 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Great coworkers in the office

Desventajas

Low volume of tax returns

3,0
23 jun 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Flexible availability. Path for promotion is obvious and quantified.

Desventajas

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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