Ventajas
Sufficient training, resources, and compensation. Staff in the Technical Support Center is friendly, as long as you can connect with computer techies. The positions at the Technical Support Center (TSC) in KC are good for anyone that is just starting out and needing experience on their resume. The TSC uses proprietary software that requires bottom-up training, so they do not necessarily look for prior experience as a determination for employment, which is great for newly graduated university students.
Desventajas
Informal, seasonal, and basically no benefits for the seasonal positions in IT; you are a grunt. Despite supporting the IT aspect of the corporation, do not expect to be recognized by anyone other than your immediate supervisors and manager. HQ barely knows what goes on with IT. You probably will not advance while working at the TSC.