Best Working Experience so far.: opiniones de empleados con el puesto de Customer Advocate en GoCardless

5,0
7 dic 2021
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

I've worked for other companies before: huge companies, family businesses, medium ones but I was positively fairly surprised when I joined GoCardless. They consider themselves a family-oriented company, and that, they are. We have meetings with the other parents in the company to discuss our parent role in a Work-from-Home environment and they are flexible when you have an emergency or a situation. The team is welcoming, friendly and I've never experienced any nastiness from competitive people so far, as we all work together and we really help each other. It was refreshing to have a lot of female colleagues, during my interview, that are working for a Fintech company in a technical role. This company was there in the best way possible when I had a personal issue. I expected to be pressured, to be left aside, as it was my past work experience but they showed up in the best ways possible. I was looking for a company where I expected honesty, rewards, recognition and respect...and I got exactly that plus a whole lot more.

Desventajas

The thing I found when I joined was that the training material could have been more cohesive, comprehensive and clear, as we rely a lot on information that you learn on the job, but if you forget some procedure you have to find it by asking someone who remembers, instead of having dedicated pages for all steps and procedures. There is a lot of room for growth in that area, but thankfully they asked for our feedback and they are implementing it now!

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5,0
18 dic 2024
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Culture is 11/10 and they really care about your mental health.

Desventajas

Can't think of any cons

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Respuesta de GoCardless
1y
Thank you for sharing your feedback. We’re thrilled to hear that your experience at GoCardless has been so positive and that you rate our culture so highly. It’s great to know that you feel supported in terms of mental health and well-being. We believe that a strong, caring culture is essential for productivity and employee satisfaction. If there’s anything you’d like to share about how we can keep enhancing our workplace or any ideas you have, please don’t hesitate to let our People team know. Thanks again for being a part of our team!
3,0
2 jun 2025
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Everyone is really kind and helpful. People stay for the company culture.

Desventajas

Absolutely no upward mobility. No promotions or raises. The company is in a tough spot financially. It's very sellable but customer retention and growth is a major problem and no one has the answers to solve for it.

1
avatar
Respuesta de GoCardless
10mo
Thank you for your candid feedback and for your years with GoCardless. We're truly glad to hear that you experienced a kind and helpful culture, and that our team environment was a highlight during your time with us. We understand your concerns regarding career progression and the challenges faced by our US team. We also recognise the importance of seamless cross-geo support and are continually striving to improve our operational efficiency to better empower our sales teams worldwide. We wish you all the best in your future endeavours.
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