6d
Thank you for your feedback. It’s great to see the balance in your review and what your enjoy and where you think improvements need to be made. Great to see you like our London office building and the location, the people you work with and events like the Annual Gateaway.
We also take seriously the concerns you’ve raised around career development, progression and how performance is recognised. These are themes we have been hearing across a number of feedback channels, including our recent Pulse survey and wider employee listening, and they are a key focus for us as a leadership team. In particular, we recognise the perception that progression can feel too heavily weighted towards business development. During challenging market conditions there needs to be a sharper focus on BD in order to remain a sustainable business but we want to be clear that progression is intended to reflect a combination and balance between the three pillars of performance at Gate One: Client advisory/delivery, BD and wider internal contribution, however, we acknowledge that where this does not feel balanced in practice, it can understandably lead to frustration. To address this, we have been taking steps to:
• Improve clarity and transparency around progression, including clearer definitions of what is expected at each grade and how different elements of performance are assessed
• Strengthen fairness and consistency in promotion decisions, with better preparation, alignment and guidance for promotion panels
• Review how we recognise and reward contribution, including ensuring that different types of impact (not just sales) are visible and valued
Thank you again for your honest feedback and your advice to management. We fully agree on the importance of fair progression, meaningful development and recognising contribution beyond business development. We remain committed to listening, taking action and being transparent on our progress.