Typical Big Company: opiniones de empleados con el puesto de Specialist II en First Tech Federal Credit Union

1,0
10 ago 2019
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Stated values/vision/mission are progressive and positive (though totally aspirational and now unreachable by this group of leaders)

Desventajas

Politics, favoritism, hypocrisy, duplicity, hidden agendas, low pay, few advancement opportunities without playing political games, and the list goes on

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Respuesta de First Tech Federal Credit Union
6y
Thank you for sharing your views. First Tech has experienced rapid growth in response to increasing demand for the products and experiences we deliver to members. Growth creates a necessary (but generally healthy) level of strain on people, systems, and the managers/coaches that we look to assist team members in realizing their potential. While we work hard to help team members thrive in this environment (training, process improvement, highly competitive market based compensation and active listening), we, and some of our leaders occasionally fail to meet the needs or expectations of team members. The comments in your note suggest that we failed to meet your expectations. That’s a failure that we regret and need to learn from. While your experiences may have been painful or personally disappointing, First Tech remains an employer of choice for more than 1,500 team members, many of whom share their candid feedback (praise and pain points) with the hope that we can grow stronger as a team and organization. I would encourage you to follow the lead of other FT employees by taking advantage of my open door policy. We’re here to listen to your feedback and truly want to make your experience with us a great one. I hope to hear from you soon.

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5,0
30 abr 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Competitive compensation structure Career growth opportunities Work-life balance Strong member-focused culture Broad financial exposure

Desventajas

Sales pressure (not facing to members) Emotional workload Limited high-end advisory depth Performance expectations

1
1,0
29 may 2026
Recomendar
Aprobación del CEO
Perspectiva de la empresa

Ventajas

Nice location, easy access, good D&I

Desventajas

I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.

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