-New entry level hires made more than experienced employees for over a year. When it was brought up to managements attention nothing was done about it. Imagine working for this company for a year plus and having to train someone that makes a decent amount more than you, doing the same job with little to no knowledge
-Communication is horrendous. "See above comment". Everyone works in silos and the customer support staff who handles the brunt of the dirty work feels so separated from everything that the team moral was at an all time low
-Slim to no growth potential. They will bait you in claiming you have many opportunities to grow within the company, but there are so many people there that have given their blood sweat and tears that will have precedence over you if the small chance of something opens up
-Hours were extended for customer support and for a while there was nothing given to employees that bit the bullet and worked those hours. Management claimed this would be a temporary thing until they could find more staff. You know as well as I do reading this review that this was just a facade
-Hours were also extended on Saturday's and they couldn't even get management or some form of team leader to stay after 2 P.M. Also imagine yourself, an experienced employee, feeling almost "forced" to work these hours yet nobody else has to. We literally had to close up the building on Saturdays without a superior working with us. If we had an issue we would have to call or text another team leader that was already spread thin enough
-Understaffed like no other. Even when an employee let the company know he was leaving in a few months nobody was brought in to replace him. If one person called off or came in late the entire team suffered and this is why everyone is so diminished and unhappy most of the time
-Spur of the moment move to Ann Arbor office building which crippled some employees that now need to travel further as they make scraps and are barely getting by
