Misleading promises and frustration: opiniones de empleados con el puesto de Customer Service Representative en Custom Decorators

2,0
13 abr 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Meeting new people every day. There were also a few people from the office and management that were pleasant to work with/ speak with.

Desventajas

So much of what was discussed in the interview was extremely misleading. The amount of investment reps pay up front was ridiculous. The amount of travel was beyond what was told to me in the beginning. The pay was super low. The reps that had been with the company prior to 2020 must be making a different commission rate. People who have been hired since 2020 have a very high turnover rate. The reason why is the pay is too low for the amount of work, travel and time that it takes. When I did the math, I barely made minimum wage. They are not honest with you when they hire you about the different commission percentages. I am a very experienced and seasoned sales professional, yet I was never able to make any money. Sales support took a long time to get back to you, which resulted in many customers taking their frustration out on me. Product is not very high quality and has many issues. The installers were not professional and I was continuously apologizing. It was just a sale step factory of hiring and quitting. Only the company benefits. It was a very frustrating experience and a waste of my time.

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5,0
22 oct 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

I have really enjoyed my experience working as a Recruiter here. The flexibility of working from home has been such a blessing and allows for a great work-life balance. Leadership is kind, approachable, and always willing to help when needed. Even though the role is remote, there are plenty of opportunities to connect with the team and feel included.

Desventajas

None that stand out so far

1,0
20 oct 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

There are no Pros to working there.

Desventajas

Inexperienced and inept supervisors and managers. Nepotism (managers having family members as direct reports) in a corporate company - this isn’t a family business. No SOPs or WIs; lacking proper tools to execute job effectively and efficiently. Company currently laying off employees. Extremely high turnover. Most jobs are commission-only. They do not payout PTO when you leave. Healthcare premiums are about 95% paid by the employee - expect to pay over $500 a month for self and over $1,000 a month for family / spouse. Read their customer reviews on Yelp! Terrible.

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Respuesta de Custom Decorators
7mo
Thank you for sharing your experience, and we're sorry to hear that your short time with us (less than 30 days) did not meet your expectations. We wish you the very best in your future professional endeavors.
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