Ventajas
a pay check, but that is debatable
Desventajas
Working here starts out OK, but as the layers start to unfold it all goes to hell. The application is a horrible on-screen mess that you will NEVER get trained on. You will be dropped in the pit to support in on day 1. Everyone is willing to help, but that doesn't matter as you have no starting knowledge point to work with. The technology behind it is expensive and inflexible. They have no change control process so there is a hotfix for something every 12 hours. The developers don't communicate changes so the application support team are the first ones to find issues and that makes angry customers, and they don't know what is going on, so then Tech services is left to troubleshoot something they don't know about. The team that deploys the software can't seem to do it without running into to some issues, can't tell if it is programming issues or tech issues, but then it goes to tech department to fix. They have a SaaS environment for customer but that seems to be a hot mess, I've heard of everything from connectivity to backup issues. Their Professional Services doesn't know the application, so they get to bill more hours to the customers to learn it. Any training for technology outside of the company application is "googled" extensively. The company was just sold to Explorer software, so I'm sure there will be a few years of trying to intergrate the 2 products together. Customers or Jobs seekers, stay away. Employees, bail while you can, you won't make the cut again.