Super expérience: opiniones de empleados con el puesto de Customer Success Manager en 360Learning

5,0
2 may 2026
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Culture convexity au top! Cela donne beaucoup de flexibilité.

Desventajas

Comme tout est géré à l’écrit via des process prédéfini, l’entreprise a du mal à gérer l’exception.

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Respuesta de 360Learning
1mo
🇫🇷 Bonjour, Merci beaucoup pour votre retour et pour avoir pris le temps de partager votre expérience chez 360Learning, nous sommes ravis de lire que vous avez apprécié la culture et la flexibilité offertes par Convexity. Nous prenons également très au sérieux votre remarque concernant la gestion des exceptions. Notre fonctionnement structuré et orienté process vise à garantir clarté et scalabilité, mais nous sommes conscients qu’il peut parfois manquer de souplesse face à des cas spécifiques. C’est un point sur lequel nous continuons à progresser afin de trouver le bon équilibre entre cadre et adaptabilité. Merci encore pour votre contribution et nous vous souhaitons le meilleur pour la suite de votre parcours. 🇬🇧 Hello, Thank you very much for your review and for taking the time to share your experience at 360Learning, we’re delighted to hear that you enjoyed our culture and the flexibility enabled by Convexity. We also truly appreciate your feedback regarding how exceptions are handled. While our structured, process-driven approach is designed to ensure clarity and scalability, we recognize that it can sometimes lack flexibility in specific situations. This is an area we are actively working on, as we strive to strike the right balance between structure and adaptability. Thank you again for your feedback, and we wish you all the best in your future endeavors.

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5,0
7 may 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

Remote culture and innovative product

Desventajas

I wish I joined sooner

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Respuesta de 360Learning
1y
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you find our culture inspiring and our product innovative — both are at the heart of what makes 360Learning special. And as for wishing you joined sooner… we're just glad you're here now! Looking forward to continuing this journey together.
2,0
25 jul 2025
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Aprobación del CEO
Perspectiva de la empresa

Ventajas

360Learning ofrece una cultura colaborativa y de trabajo remoto donde se valora la transparencia, la autonomía y el crecimiento personal. La empresa se guía por su misión y ofrece un producto que empodera a las organizaciones para aprender y crecer juntas, además de invertir genuinamente en el aprendizaje interno. Es un lugar donde puedes generar un impacto y sentirte apoyado al hacerlo.

Desventajas

El ritmo puede ser intenso y las prioridades cambian rápidamente, lo que puede provocar agotamiento si no se respetan los límites. Algunos procesos y expectativas, especialmente en cuanto al rendimiento, pueden resultar ambiguos o aplicarse de forma inconsistente en los equipos. La comunicación entre los líderes ha mejorado, pero a veces aún puede carecer de claridad o seguimiento.

1
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Respuesta de 360Learning
9mo
Thank you for sharing your feedback and for recognizing the strengths you’ve experienced in our culture — especially our focus on transparency, autonomy, and learning. Performance management is, by nature, one of the hardest topics to get complete agreement on. Even with regular check-ins, clear frameworks, and open conversations, there will be times when an employee’s self-assessment doesn’t align with their manager’s evaluation. Transparency is something we work hard to uphold — but it doesn’t mean every conversation will lead to consensus. Our responsibility as a company is to ensure feedback is given early, consistently, and with concrete examples so expectations are clear. We’ll continue to strengthen that practice, while also recognizing successes as often as we address areas for improvement. Ultimately, our aim is to help every team member understand not just what is expected, but why — even when the discussion is a difficult one. If there are still unclear points or questions after a performance review, we strongly encourage team members to bring them directly to their HR partner or coach, so we can address them openly and constructively. Thanks again.
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