I was first connected to an external recruiter. She took her time to answer any questions and go over the company position and hiring process. She shared the steps with good amount of info to set the expectation right. After a while of not hearing from the company, I got connected to an internal recruiter that seemed there was a disconnect from external and internal. My 2cents they had replaced the external in the middle of the process. After going over the same questions about my background, I got scheduled for a HM call.