Got an email to set up a phone interview with the recruiter. You set up your own phone interview time on a link they send you. The recruiter told me I would hear back from her in 2 days for an update. I got an email in 2 days informing me they've decided to go with other candidates. Let me preface this by saying I have an education/teaching background plus a sales and customer service background - not sure what more they can want in a candidate for this position. The recruiter asked me why I'm looking for another job. I told her the environment of my current job is a frat house, it's loud and boisterous, the boss allows alcohol, lots of inappropriate things are being said around me when I'm on the phone with a customer, and I'm looking for something more professional. She then countered that by saying their sales floor does get pretty loud, they are playful and have games to keep everyone's energy up, are a laid back start-up environment, etc. That is what botched my interview, she decided to pass a judgment on the most innocuous thing and I don't even think she understood what I meant. I don't mind noise at work, I don't mind playfulness and a laid back environment, what I do mind is feeling uncomfortable when inappropriate blurbs are often shouted around me and my customers overhear it on the phone, and having former frat boys under the influence of alcohol around me. I also emphasized that to her because she wasn't understanding what I meant. I had the right qualifications for this job. They are judging candidates on really stupid things from reading the other reviews on here. I am probably better off, I wouldn't want to work for an employer who doesn't know how to read people correctly.