Applied 02/16 and was sent an assessment right after. Assessment consisted of some math questions, behavioral questions, and a test taking a sample call from someone. After taking the assessment it said "Based on the results someone will be in touch with you soon." Three days later on the 19th I received an email to schedule a phone interview with a recruiter. I interviewed two days later, she just asked what I knew about the role, the company and maybe two STAR method questions like about a time I turned a situation around with a customer. After this interview, I got a call about a week later to schedule an in person interview. The interview was about an hour and a half long that involved two managers from the office and after a quick chat with someone currently in the role. Be sure to prepare STAR method answers. That same day I got a call to schedule a second interview which took place two days later. In this final interview, I interviewed with 3 heads of the department. It was more about getting to know me better and discussing logistics. I got a call the day after from a senior recruiter with a job offer. Overall the process took 2 weeks however I still need to do a background check.

First initial “interview” was a 10 minute phone call asking about 5 basic questions. Second and final in person interview was a bit intimidating having 4 people total interviewing you. 2 in person and 2 on a screen. For an entry level/recently out of college position they expect you to have call center experience and experience with multiple forms of software.